mjl99 Privacy Policy — How We Handle Your Data

mjl99 (referred to in this policy as "mjl99", "we", "us", or "the Platform") operates the online casino and sports betting website accessible at https://mjl99.io. mjl99 is the data controller responsible for the personal information collected from users of this platform.

This Privacy Policy applies to all individuals who visit, register on, or otherwise interact with the mjl99 platform, including players based in Bangladesh who access our casino games, sports betting markets, live dealer tables, crash games, and all other features available through https://mjl99.io.

If you have any questions about how mjl99 processes your personal data, you may contact our dedicated data support team at any time. Contact details are provided in Section 12 of this policy.

mjl99 collects personal data from you directly (information you provide during registration and account use), automatically (data generated as you interact with our platform), and from third parties (such as payment processors and identity verification services). The categories of data we collect include:

mjl99 does not intentionally collect sensitive personal data categories such as racial or ethnic origin, religious beliefs, health data, or biometric data beyond what is strictly required for identity verification purposes.

mjl99 uses the personal data we collect for clearly defined purposes. We do not use your data for any purpose that is incompatible with those stated below:

• Account Management: To create, maintain, and administer your mjl99 player account, including verifying your identity and age eligibility (21+), processing login requests, and managing account settings.
• Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, to reconcile financial transactions, and to manage refunds or disputes where applicable.
• Legal & Regulatory Compliance: To comply with applicable anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, age verification mandates, and any lawful requests from competent authorities.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, money laundering, and other prohibited activities. This includes automated monitoring of account activity and transaction patterns.
• Platform Improvement: To analyse aggregate usage patterns and player behaviour to improve the design, performance, and content of the mjl99 platform. Analytics data used for this purpose is anonymised wherever possible.
• Customer Support: To respond to your queries, complaints, and requests through our support channels, and to maintain records of communications for quality assurance and dispute resolution purposes.
• Responsible Gaming: To monitor player activity for indicators of problem gambling and to administer self-exclusion, deposit limit, and time-out requests. This processing is conducted in the interest of player welfare.
• Marketing Communications: Where you have explicitly opted in to receive promotional communications, to send you relevant offers, bonus notifications, and news about new games or features at mjl99. You may opt out of marketing communications at any time by contacting support or adjusting your account preferences.

mjl99 does not use automated decision-making processes that have a significant legal or similarly significant effect on players, except where such processing is required for fraud detection or legal compliance purposes, in which case you have the right to request a human review of any automated decision.

mjl99 processes your personal data on one or more of the following legal grounds, depending on the specific purpose of the processing:

• Contractual Necessity: Processing that is necessary to perform the contract between you and mjl99 — including operating your account, processing payments, and delivering gaming services — is based on the contractual relationship established when you accept our Terms & Conditions.
• Legal Obligation: Processing required to comply with applicable law, including KYC/AML verification, age verification, financial record-keeping, and responses to lawful authority requests, is based on mjl99's legal obligations.
• Legitimate Interests: Processing conducted for fraud prevention, platform security, responsible gaming monitoring, and internal analytics is based on mjl99's legitimate interest in maintaining a safe, fair, and commercially sustainable platform, provided that such interests are not overridden by your rights and interests.
• Consent: Where processing is not otherwise justified on the above grounds — most notably for optional marketing communications — mjl99 will seek and rely on your freely given, informed, and revocable consent. You may withdraw consent for marketing at any time without affecting the lawfulness of prior processing.

mjl99 uses cookies and similar tracking technologies (such as pixel tags, local storage, and session tokens) to operate the platform, personalise your experience, maintain session continuity, and analyse how the site is used. Cookies are small text files stored on your device when you visit the platform.

We use the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They manage your login session, maintain security tokens, and remember your cookie preferences. These cookies cannot be disabled without impairing platform functionality.
• Functional Cookies: These cookies remember your language preferences, display settings, and game configuration choices to provide a more personalised experience across sessions.
• Analytics Cookies: These cookies collect aggregated, anonymised data about how players navigate the platform — including which pages are visited most frequently and how long sessions last. This data is used to improve platform design and performance.
• Marketing Cookies: Where you have consented to receive personalised promotions, these cookies help us deliver relevant bonus offers and content based on your gaming activity and preferences.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect your ability to use core platform features, including logging in and maintaining a gaming session. Disabling analytics or marketing cookies will not impair access to the platform.

mjl99 does not sell personal data to third parties. We may share your data with carefully selected third-party service providers and partners who assist us in operating the platform, subject to strict confidentiality and data protection obligations. Categories of recipients include:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, and card processing partners receive the minimum financial data required to process your transactions. These providers operate under their own privacy policies and regulatory frameworks.
• Identity Verification Providers: Third-party KYC and AML verification services may process copies of your identity documents and personal details to perform age and identity checks on our behalf.
• Game Software Providers: Licensed game suppliers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming may receive technical identifiers (such as anonymised player IDs) necessary to deliver their games within the mjl99 platform. These providers do not receive your full personal details.
• Technology & Infrastructure Partners: Cloud hosting providers, content delivery networks, and cybersecurity vendors who support the operation and security of our platform infrastructure may process data as part of their service delivery.
• Legal & Regulatory Authorities: mjl99 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by applicable law, regulation, court order, or other binding legal process.
• Professional Advisers: Legal counsel, auditors, and financial advisers acting in a professional capacity may access limited personal data as necessary to provide their services to mjl99, subject to professional confidentiality obligations.

All third-party processors engaged by mjl99 are required to process data only in accordance with mjl99's instructions and to implement appropriate technical and organisational security measures. mjl99 does not permit third-party processors to use player data for their own purposes beyond those strictly necessary to deliver their contracted services.

mjl99 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to applicable legal and regulatory retention requirements. The following general retention periods apply:

• Active Account Data: Personal data associated with an active mjl99 account is retained for the full duration of the account's active status.
• Closed Account Data: Following account closure, mjl99 retains identity, financial, and transaction records for a minimum of five (5) years to comply with AML and financial record-keeping obligations. After this period, data is securely deleted or fully anonymised.
• KYC Verification Documents: Copies of identity documents and address verification materials submitted during KYC are retained for a minimum of five (5) years following the last relevant transaction on the account, in compliance with anti-money laundering regulations.
• Support Communications: Records of customer support interactions are retained for three (3) years from the date of the communication to support dispute resolution and quality assurance.
• Marketing Consent Records: Records of your marketing consent preferences are retained for the duration of the account relationship and for one (1) year following account closure, to evidence compliance with consent obligations.
• Technical & Log Data: Server logs, IP records, and session data are retained for up to twelve (12) months for security monitoring and fraud investigation purposes, after which they are automatically purged or anonymised.

When retention periods expire, mjl99 ensures that personal data is disposed of securely through approved deletion and anonymisation processes. Players may request early deletion of their data subject to the conditions described in Section 9 below.

mjl99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our key security practices include:

• Encryption in Transit: All data transmitted between your device and the mjl99 platform is protected using industry-standard 256-bit SSL/TLS encryption. The padlock icon in your browser's address bar confirms that your connection to mjl99.io is encrypted.
• Encryption at Rest: Sensitive data fields — including KYC document storage and financial identifiers — are encrypted at rest on our secure servers using strong cryptographic algorithms.
• Access Controls: Access to personal data within mjl99's systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of access required to perform their specific job functions, and all access events are logged and auditable.
• Two-Factor Authentication: mjl99 offers and encourages the use of two-factor authentication (2FA) for player accounts to provide an additional layer of protection beyond username and password credentials.
• Penetration Testing & Security Audits: mjl99's platform and infrastructure undergo periodic security assessments and vulnerability testing to identify and remediate potential weaknesses before they can be exploited.
• Incident Response: mjl99 maintains a documented data breach response procedure. In the event of a security incident that poses a risk to your personal data, we will notify affected players without undue delay and take immediate remedial action.

While mjl99 takes all reasonable precautions to safeguard your data, no online platform can guarantee absolute security. You also have a responsibility to protect your account by using a strong, unique password, keeping your login credentials confidential, and logging out from shared devices. If you suspect that your account security has been compromised, contact [email protected] immediately.

As a player on the mjl99 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your request. We aim to respond to all data rights requests within 30 days.

Please note that some rights are subject to limitations. For example, we cannot delete data that we are legally required to retain for AML compliance purposes. Where we are unable to fulfil a request in full, we will explain the reason and the extent to which we can accommodate your request.

The mjl99 platform is strictly intended for adults aged 21 years or older. mjl99 does not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step of the account registration and KYC process, and mjl99 employs technical and procedural measures to prevent underage access.

If mjl99 discovers or is notified that a registered account belongs to a person under the age of 21, the account will be suspended immediately, all real-money balances will be returned to the verified source payment method, and all personal data associated with the account will be deleted in accordance with our data retention procedures.

If you believe that a minor has registered or attempted to register on the mjl99 platform, or if you are a parent or guardian with concerns about a minor's exposure to online gambling, please contact us immediately at [email protected].

mjl99 primarily serves players based in Bangladesh, and our core data processing infrastructure is designed with the Bangladesh market in mind. However, as an online platform that engages third-party game providers, payment processors, and technology partners operating from various locations globally, some personal data may be transferred to, stored in, or processed in countries outside Bangladesh.

Where such international transfers occur, mjl99 takes steps to ensure that your personal data continues to receive an adequate level of protection. This may include:

• Ensuring that the recipient country is recognised as providing an adequate level of data protection by relevant standards.
• Implementing contractual data protection clauses with third-party processors that impose obligations consistent with the standards set out in this Privacy Policy.
• Conducting due diligence on the data security practices of international partners before engaging them to process player data on our behalf.

By using the mjl99 platform, you acknowledge that your data may be processed in jurisdictions outside Bangladesh as described in this section. If you have concerns about a specific international transfer, contact us at [email protected] and we will provide further information about the safeguards in place.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way mjl99 handles your personal data, please contact our support team using the details below. We take all privacy enquiries seriously and aim to provide a substantive response within 30 days of receiving your request.

Data Support Contact:
Email: [email protected]
Subject line: "Privacy Request — [Your Account Username]"

If you are not satisfied with our response to your privacy request or complaint, you have the right to escalate the matter through the formal complaints procedure described in the mjl99 FAQ, available at /faq. mjl99 is committed to resolving all privacy-related complaints fairly and transparently.

This Privacy Policy was last reviewed and updated on 1 January 2026. mjl99 reserves the right to amend this policy at any time. Material changes will be communicated to registered players via email or in-platform notification prior to taking effect.